Featured Work

I have dedicated my career in customer experience and service design - working across industries both in public and private sectors. My clients span across utilities, telecommunications, transport, health, and finance.

Here is a selection of my work. For more information, feel free to contact me.

01
Public Transport Customer Experience

How might we design a human-centred public transport system?

02
Employee Experience Design

How might we design a world-class public services work environment?

03
Health Payments Innovation

How might we make paying for health services super easy for patients and clinics?

04
Visa Application Experience

What would a redesign of an old-school visa application look like? What if it were designed for its users? What do they actually need?

05
Telecommunications Customer Strategy

What does the future customer experience of telecommunications look like?